SHIPPING & RETURNS

SHIPPING POLICY

Orders usually ship within 7 days from the purchase date. In most circumstances, your order will ship sooner than that, however, due to varying order volumes at different times of the year, it may take a longer or shorter amount of time. If you need rush order processing, please contact us at support@muddtoyz.com. If you do not receive tracking information from us within one week of your order, feel free to follow up with us.

We do not ship to PO Boxes or outside of the U.S.

​​RETURN & EXCHANGE POLICY​

Our goal is for you, our valued customer, to be 100% satisfied with your purchase. Items sent incorrectly, damaged or defective will be exchanged or refunded in full. 

 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and contact us immediately.  If you item(s) arrive damaged please contact us at support@muddtoyz.com and we will process a claim on your behalf and replace the damaged goods.

If an item needs returned please contact us within seven (7) days of receipt. No returns will be accepted after 14 days of receipt. All items (even defective items) should be returned in new condition without any signs of use or wear and in their original packaging. Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.

 

The customer is responsible for any and all return shipping charges unless we shipped an incorrect, damaged or defective item. Shipping fees are not refundable. 

We do not issue returns on discontinued, closeout, custom, electrical components (ignitions and fuel controllers for example) or products that specifically state there are no refunds / returns.

Cancellation Policy:

If you contact us prior to your order being processed we can cancel the order without any fees or charges. Once an order has been processed it cannot be cancelled but, it can be returned. Please see our return policy for instructions on how to return an item or order.

© 2019 by Mudd Toyz Unlimited, LLC. All Rights Reserved.

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